voip

Voice over Internet Protocol (VoIP) Telephone Service

What is VoIP?

VoIP stands for Voice of Internet Protocol, sometimes referred to as Internet Telephony, which is a way of making telephone calls without the need for a telephone line. Instead the calls are made over our broadband line by converting your analogue voice signals into digital signals which are transferred as data over the internet.

Do I need a fibre broadband connection?

It is certainly recommended, so that we can provide you with the best service possible across our product range. However, it is possible for us to provide the fone  service to you should you prefer to stay with your current broadband service provider.

What does it cost?

We offer 3 comprehensive packages, click on the selected package ‘enquire’ button to submit your interest.

Unlimited UK

landline & mobile calls **
£ 20 Monthly
  • Free support
  • No contract, cancel anytime
enquire
prices are exclusive of VAT
** not including premium numbers
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Unlimited EU

landline & mobile calls **
£ 30 Monthly
  • Free support
  • No contract, Cancel anytime
enquire
prices are exclusive of VAT
** not include premium numbers

Do I get a new handset?

When you sign up for our fone service you are given the option to purchase a new VoIP compatible desktop telephone handset for £40, or we offer a VoIP telephone adapter if you would prefer to keep your existing handset at £60. All subscribers receive free access to PulseHD, our mobile telephone and desktop application.

What is PulseHD?

With PulseHD, you can easily make and receive calls to your dedicated number on the go, meaning you can take the power of your phone system with you wherever you may be. Take advantage of collaborative and professional features such as Call Routing, Conference Bridges, Call Menus, Custom On-Hold Audio and more. It’s easy to get started and the app is fully compatible with iOS, Android and macOS, Windows 10 and Linux . You will receive a link to download the application once you have signed up with us for the fone service. 

Can I keep my current local telephone number?

Absolutely. We can facilitate the transfer of your existing telephone number with the telephone exchange. They require copies of your last telephone bill showing your full name, address and telephone number, a utility bill dated within the last 3 months and a photo ID. The exchange charge a transfer fee of £19.99. Alternatively you can have a random localised number assigned to you free of charge. Special telephone numbers are available with current costs ranging from £4.99 – £79.99.

How long will it take to set up?

If you choose to have a random localised number then we can get you set up within 10 days depending on your choice of telephone; using the free apps the set up time is 3-5 days, whereas set up with a new desktop handset or an adapter for your current telephone will be 7-10 days from receiving your confirmed order. Should you wish to transfer your existing landline number then the set up time is dictated by the time it takes the exchange to process your number transfer. This can be anywhere between 2-4 weeks and the switch from your previous service provider to fone will be automatic on a date provided in writing by the exchange prior to the transfer taking place.

What technical support is available to me?

We have teamed up with our friends at iTechmonster to provide full technical support services for our fone subscribers.