Voice over Internet Protocol (VoIP) Telephone Service
What is VoIP?
VoIP stands for Voice of Internet Protocol, sometimes referred to as Internet Telephony, which is a way of making telephone calls without the need for a telephone line. Instead the calls are made over our broadband line by converting your analogue voice signals into digital signals which are transferred as data over the internet.
Why do I need VoIP?
Not only is a VoIP service cheaper than a Plain Old Telephone Service (POTS) landline service, but the POTS network will cease to exist by December 2025. This means you will require a digital telephone service, such as VoIP, as an alternative solution to run a landline telephone number.
Do I need a fibre broadband connection?
It is certainly recommended, so that we can provide you with the best service possible across our product range. However, it is possible for us to provide the fone service to you should you prefer to stay with your current broadband service provider.
To operate a digital telephone service you will require a fast broadband connection.
What does it cost?
There are 3 Call Plans to select from:
100 Free Mins included
landline & mobile calls **-
HD Quality Calls
-
Call Encryption
-
Music On Hold
-
Unlimited Voicemail
-
Free support
-
No contract
-
Cancel anytime
** not including certain premium numbers
750 Free Mins included
landline & mobile calls **-
HD Quality Calls
-
Call Encryption
-
Music On Hold
-
Unlimited Voicemail
-
Video Calls
-
Free support
-
No contract, cancel anytime
** not including certain premium numbers
Unlimited UK & EU
landline & mobile calls **-
HD Quality Calls
-
Call Encryption
-
Music On Hold
-
Unlimited Voicemail
-
Video Calls
-
Free Support
-
No Contract, Cancel Anytime
Are there any other monthly costs?
In addition to your selected Call Plan there will be a monthly cost for the telephone number you select. Simple localised numbers are only £1.99/month and we have various memorable telephone numbers available, with current costs ranging from £4.99/month – £299.99/month.
Do I need a new handset?
Not necessarily, you can use the FREE PulsHD app on either your mobile telephone or computer, but if you wanted a handset then you must have hardware that is compatible with VoIP. You are free to purchase your own VoIP digital telephone unit or we offer a range of refurbished digital desktop and cordless VoIP telephones at reasonable prices.
Digital Telephone
We offer refurbished Yealink desktop and cordless telephone units that are VoIP compatible starting at only £9.99 + vat. Please contact us for further information.
Can I keep my current local telephone number?
Absolutely. We can facilitate the transfer of your existing telephone number with the telephone exchange. They require copies of your last telephone bill showing your full name, address and telephone number, a utility bill dated within the last 3 months and a photo ID. The exchange charge a transfer fee of £19.99.
What is PulseHD?
With PulseHD, you can easily make and receive calls to your dedicated number on the go, meaning you can take the power of your phone system with you wherever you may be. Take advantage of collaborative and professional features such as Call Routing, Conference Bridges, Call Menus, Custom On-Hold Audio and more. It’s easy to get started and the app is fully compatible with iOS, Android and macOS, Windows 10 and Linux . You will receive a link to download the application once you have signed up with us for the fone service.
How long will it take to set up?
If you choose to have a random localised number then we can get you set up within 10 days, depending on your choice of telephone; using the free apps the set up time is only 3-5 days, whereas set up with a new desktop handset or an adapter for your current telephone will be 7-10 days from receiving your confirmed order.
Should you wish to transfer your existing landline number then the set up time is dictated by the time it takes the exchange to process your number transfer. This can be anywhere between 2-4 weeks and the switch from your previous service provider to fone will be automatic on a date provided by the exchange, who will noticy your current supplier of the switch in service, so you don’t have to do anything further.
What technical support is available to me?
We are on hand during normal working hours to answer any questions or respond to any issues our fone subscribers may have.
